bisabet Privacy Policy
This page describes what we collect when you use bisabet and how we keep that data protected. We handle your information with care and transparency, covering everything from account details to payment records and your activity on our platform. Our approach is straightforward: we tell you what we do with your data, how long we keep it, and how you can exercise your rights.
We operate bisabet as an online gaming platform serving users in supported jurisdictions. Our privacy practice reflects the regulatory requirements that apply to our operations and the practical needs of running a live-dealer sportsbook and slots service. If you have questions about how we handle your information, our support team can provide clarification.
What we collect and how we use it
We collect account data when you register with bisabet: your full name, email address, date of birth, phone number, and residential address. We use this information to verify your identity, comply with know-your-customer (KYC) requirements, and communicate account updates or service changes to you. Your address helps us confirm that you are located in a jurisdiction where our service operates.
We record transaction history: every deposit, withdrawal, and bet placed on bisabet. We need this data for payment processing, tax reporting, and fraud detection. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank virtual accounts (e-wallet, mobile banking, local payment, online payment, e-wallet), those payment providers share transaction confirmations with us. We store these records for dispute resolution and regulatory audit.
We log your activity on the platform: which live-dealer tables you join, which slots games you play, your bets, and the outcomes. This helps us manage table seating, detect suspicious patterns, and improve our service. Our servers may sit outside your jurisdiction; we use encryption for data in transit and access controls to protect stored information.
We work with third parties to operate bisabet. Payment processors handle your deposits and withdrawals. Live-dealer studios provide the broadcast stream and dealer management. Hosting providers store our databases. Email and SMS providers send you receipts and notifications. We require all third parties to comply with data-protection standards equivalent to our own.
Your KYC documents are encrypted
We ask for identity documents (passport, national ID) during account verification. These are stored on secure servers with restricted access and are never shared with third parties outside payment processors and compliance auditors.
Cookies and tracking
Our website and app use cookies to remember your session, store your language preference, and track which parts of bisabet you visit. These are functional cookies; we do not use tracking cookies for advertising. If you disable cookies, you may not be able to log in or stay logged in during your session.
Your rights and contact
We keep your data only as long as needed to serve your account and meet legal requirements. If you close your account, we retain transaction records for seven years to comply with anti-money-laundering regulations. Account details and game history are deleted after a shorter window unless required by law.
You have the right to request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion in certain circumstances. Contact our support team via email to exercise these rights. We will respond to data-access requests within 30 days. If you are based in Jakarta, Surabaya, Bandung, or other regions where we operate, the same principles apply regardless of location.
We update this policy when our practices change. Major changes will be notified to you by email. Continued use of bisabet after an update means you accept the new terms. For questions, contact our multilingual support team through the help section in your account or via our published email address.