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DANA deposit and withdrawal

DANA is one of Indonesia's most widely used digital wallets. At bisabet, DANA deposits arrive instantly once the payment is confirmed on your phone. Start by selecting DANA at the deposit screen, entering your deposit amount, and confirming via the DANA app. No minimum deposit applies, though we recommend starting with an amount you are comfortable playing. Withdrawals to DANA are processed within subject to verification; your balance appears in your DANA wallet and is ready to spend. DANA transfers are fee-free on both sides. If a withdrawal does not appear after subject to verification, check your DANA transaction history to confirm it was received, and contact support with the transaction ID if there is any discrepancy.

OVO and GoPay usage

OVO and GoPay both operate as e-wallet platforms linked to your mobile number. To use OVO or GoPay at bisabet, your wallet must be active and have a verified phone number. During deposit, choose OVO or GoPay, confirm the amount, and authorise payment via your app. Deposits settle immediately. For withdrawals, select OVO or GoPay, enter your phone number, and confirm. Processing takes subject to verification depending on payment gateway load. Both wallets charge no platform fees. Account binding is automatic on first transaction; thereafter, withdrawals go directly to the registered number. If you switch phones or numbers, update your contact details on your bisabet account before requesting a withdrawal to avoid routing delays.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) let you deposit directly from your primary bank account. When you choose bank transfer at bisabet, we generate a unique VA number for your account. This VA is stable — reuse it for every deposit. Send funds from your BCA, Mandiri, BRI, or BNI account to our system's VA and your bisabet balance updates within 1–3 hours. No intermediary fees apply. To withdraw, request a bank transfer, provide your own bank details (which must match your account name on bisabet), and our finance team processes the withdrawal the next business day. Large amounts may trigger additional verification; provide your ID copy and proof of address if requested. Withdrawals to the same account you deposited from are faster and incur no charge.

Fees, limits and verification

bisabet charges no deposit or withdrawal fee on any payment method. Minimum deposit is typically our welcome offer; maximum per transaction depends on your account tier and payment method — check your account settings for current limits. Verification (KYC) is standard before your first withdrawal. We collect your legal name, date of birth, national ID number, and a government-issued ID photo. Verification takes subject to verification; some accounts require manual review and may take up to 24 hours. Once verified, you can withdraw freely up to your tier limits. Your data is encrypted and stored securely. If verification is declined, contact support with your ID for manual review.

Resolving a stalled transaction

If a deposit does not credit within the expected window, first check your payment method's transaction history to confirm the money left your wallet or account. If the debit is confirmed but bisabet has no record, take a screenshot and contact support with: your registered email, the amount, the payment method, the transaction date/time, and your payment provider's transaction ID. Our team typically resolves missing deposits within 24 hours by tracing the payment and manually crediting your account if confirmed. For withdrawals under review longer than expected, contact support if more than 3 business days have passed. Provide the same details. We investigate payment gateway records and update your account status. In rare cases, your bank may reject a transfer; support notifies you and offers an alternative withdrawal method at no extra cost.